PLEASE READ THESE TERMS & CONDITIONS CAREFULLY

www.icsresindubai.com is a trading name of ICS Resin Dubai. The terms ‘we’, ‘us’, and ‘our’ refer to ICS Resin Dubai. The terms ‘you’, ‘the client’, ‘the customer’, and ‘your’ refer to the person who requested our services and enters into this contract. By using our services, you are agreeing to be bound by the following terms and conditions. If you do not agree with any of these terms, you should not continue with our services.

ICS Resin Dubai aims to provide a first-class service to all of its customers. By using the services of ICS Resin Dubai, converting an estimate sent to you by us, or partially or fully paying an invoice sent by us, you are entering into a contract with us.

We may at any time make changes to these terms and conditions, and you should therefore periodically visit this page to review the current terms to which you are bound. These are the terms and conditions that apply to all purchases from us and shall apply as the binding and entire Contract between the Company and the Customer and are to be read in conjunction with the particulars of any estimation/quotation documentation. Nothing in these terms and conditions seeks to limit a consumer’s statutory rights under any relevant law

Contract

The agreed final quote represents a written contract for the exact work to be completed at the price quoted.

• Any agreement made verbally is not covered by the contract unless it has been written into said contract.
• The agreement is made between ICS Resin Dubai and the client. The client is identified as the person who requested our estimate/quotation.
• ICS Resin Dubai will not enter into any dialogue, accept any requests, or communicate in any way with anyone other than the client—except where the client has provided written permission that allows them to do so.
• Please check your quotation carefully.

Complaints and Disputes Resolution Procedure

ICS Resin Dubai is committed to ensuring that our customers are satisfied with our service. If for any reason you are not satisfied, you must follow our complaints procedure as set out below:

• You must put your complaint in writing and send it via email to info@icsresindubai.com, addressing it to the Customer Service Department.
• Please provide as much detail as you can. If your complaint is about a service that we have provided to you, your correspondence should contain your account number, your order number, and a full breakdown of the specific complaint, including the name of the person with whom you spoke first and, for quoted work, a copy of the quote and a list of items that you feel have not been provided to your satisfaction.
• After receiving your written complaint, the Customer Service Department will undertake an investigation. The result of this investigation will be communicated to you in writing within 28 days of us receiving your letter.
• Where we cannot resolve any complaints using our own complaints procedure, we will use a third-party dispute resolution service. In the unlikely event of a complaint arising and you wish to refer the complaint to them, you can contact us for more details.

If your complaint is about a service that we have provided to you, you must:

• Provide us with such evidence as is necessary to support your complaint.
• Not publish any material whatsoever which makes or infers reference to ICS Resin Dubai or any member of staff working for or on behalf of ICS Resin Dubai in print or electronic formats, such as internet forums and review websites, until such time as your complaint has been through the above process in full.

All complaints MUST be sent via email to:

Email: info@icsresindubai.com

Company Details: ICS Resin Dubai Dubai, UAE